Tickets

Overview

Tickets enable event registration in various configurations: single or multiple types, free or paid, limited or unlimited quantities, and with optional approval gates.

Creating a Ticket

Navigate to the Tickets tab within an event and select "Add Ticket" to begin setup.

Ticket Details

Title — publicly displayed ticket name (examples include "General Admission, VIP, Early Bird, Workshop Pass")

Description — explains ticket inclusions and appears on the event page to guide attendee selection

Icon — optional visual distinguisher between ticket types

Pricing Configuration

Currency — select the transaction currency

Price — set to zero for complimentary tickets; any positive value creates a paid ticket

Base Price — the amount before taxation adjustments

Tax Settings

Tax Enabled — activates tax application to the ticket

Tax Inclusive — when active, displayed price encompasses taxes rather than adding them at checkout

Taxes — assign tax rules containing label, percentage, and country code

Quantity and Availability

Quantity — maximum available tickets (leave blank for unlimited)

Enforce Max Quantity — prevents single purchases exceeding this limit; prevents bulk-buying of limited slots

Availability Window — establishes purchase start and end dates/times for:

• Early bird tickets (initial weeks only)

• Last-minute tickets (final days before event)

• VIP tickets (restricted timeframe for specific audiences)

Waitlist Feature

When enabled, sold-out ticket types allow queue registration. Automatic notifications alert waitlisted attendees when cancellations create availability.

Requires Approval

Pending registrations require manual confirmation or rejection through the Attendees tab. Suitable for:

• Application-based events (invite-only workshops, accelerator demos)

• Vetting attendees before confirmation

Hidden Tickets

Preventing public event page visibility while maintaining direct-link accessibility supports:

• Staff and speaker pass distribution

• Discount tickets via specific URLs or coupon codes

• Internal and sponsor tickets

Ticket Upgrades

Allow Upgrade — permits attendee advancement to higher-tier tickets post-purchase

Include in Upgrade — designates this ticket as an eligible upgrade destination

Together these enable phased pricing strategies with later premium tier releases.

Offerings (Session Access)

When events include Offerings (sessions or tracks), specific tickets link to specific offerings. General tickets might access main halls while VIP tickets access all sessions.

Managing Tickets

The ticket list displays current sales versus total quantity, status, and availability windows. Custom reordering via drag handles reflects public event page ordering when set to "Custom" in event settings.

Important Note: Deleting ticket types with existing sales is discouraged; instead, pause availability by setting end dates to current time or contact support before deletion.